1. Introduction
At wlozghep, we are committed to providing high-quality event decoration and photo zone services. This Return Policy outlines our guidelines regarding deposits, cancellations, and refunds for our services and products.
2. Service Bookings
2.1 Deposits
To secure your booking date for our event decoration services, a non-refundable deposit of 50% of the total service fee is required. The remaining balance is due 14 days before your event date. Bookings are not confirmed until the deposit has been received and a booking confirmation has been issued.
2.2 Cancellations
Our cancellation policy for event decoration services is as follows:
- Cancellation more than 60 days before the event date: Deposit is non-refundable, but may be transferred to a future date (subject to availability) within 12 months.
- Cancellation 30-60 days before the event date: Deposit is non-refundable and non-transferable. Any additional payments made will be refunded.
- Cancellation less than 30 days before the event date: No refund will be provided for any payments made.
2.3 Date Changes
If you need to change your event date, please notify us as soon as possible:
- Date changes requested more than 60 days before the event date: Your deposit may be transferred to the new date, subject to availability, with no additional fees.
- Date changes requested 30-60 days before the event date: Your deposit may be transferred to the new date, subject to availability, with a 10% administrative fee.
- Date changes requested less than 30 days before the event date: Treated as a cancellation and new booking. Original deposit is forfeited, and a new deposit will be required to secure the new date.
3. Product Orders
3.1 Custom Products
For custom-made decoration items:
- All custom-made products are non-refundable once production has begun.
- A 50% deposit is required to begin production of custom items.
- Cancellation before production begins: Full refund of the deposit.
- Cancellation after production begins: No refund will be provided.
3.2 Standard Products
For standard decoration items available for purchase (not rental):
- Returns are accepted within 14 days of delivery for unused, undamaged items in their original packaging.
- A 15% restocking fee may apply to returned items.
- Customer is responsible for return shipping costs.
- Refunds will be processed within 10 business days of receiving the returned items.
3.3 Rental Items
For decoration items that are rented:
- Rental periods are strictly enforced. Late returns will incur additional daily rental charges.
- A security deposit may be required for certain high-value rental items.
- The customer is responsible for any damage beyond normal wear and tear.
- Cancellation of rental orders follows the same policy as service bookings (see section 2.2).
4. Force Majeure
In the event of circumstances beyond our control (such as severe weather conditions, natural disasters, pandemic restrictions, or other force majeure events) that prevent us from providing our services:
- We will make reasonable efforts to work with you to reschedule the service to a mutually agreeable date without additional fees.
- If rescheduling is not possible, a refund may be provided at our discretion, less any costs already incurred in preparation for your event.
5. Quality Guarantee
We stand behind the quality of our products and services:
- If you are not satisfied with the quality of our services or products, please contact us within 48 hours of your event or delivery.
- We will review all quality concerns on a case-by-case basis and may offer partial refunds, credits for future services, or other appropriate remedies.
- Photographic evidence may be requested to support quality concerns.
6. Payment Refunds
When a refund is approved:
- Refunds will be processed using the original payment method when possible.
- Credit card refunds typically take 5-10 business days to process, depending on your card issuer.
- Bank transfer refunds may take 7-14 business days to appear in your account.
7. Modifications to this Policy
We reserve the right to modify this Return Policy at any time. Changes will be effective immediately upon posting on our website. For bookings and orders already confirmed, the Return Policy in effect at the time of confirmation will apply.
8. Contact Us
If you have any questions about our Return Policy, please contact us at:
wlozghep
Ballycumber Rd, Aghaboy, Ferbane, Co. Offaly, R42 YP98
Email: info@wlozghep.world
Phone: +353 57 859 8005
